The Lean Office: Collected Practices and Cases is a compilation of articles previously published in our monthly newsletter, Lean Manufacturing Advisor. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies.

Highlights include: 

• Practical, in-depth description of lean implementation, written in a conversational, easy-to-read style
• A large quantity of case studies unavailable from any other single source
• Responds to your desire for real-world lean office information

Sample of Table of Contents:
Part I: Focusing on the Customer
Part II: Improving Flow
Part III: Taking the Right Steps

ISBN# 1-56327-316-0
Author: Productivity Press Development Team
Published: 2005
Pages: 128
Binding: Paperback

Item# 70B7007