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Description

The Lean Office: Collected Practices and Cases is a compilation of articles previously published in our monthly newsletter, Lean Manufacturing Advisor. These articles discuss lean implementations in non-manufacturing operations, from design to processing invoices to customer service. Most articles are written in the form of case studies.

Highlights include:

  • Practical, in-depth description of lean implementation, written in a conversational, easy-to-read style
  • A large quantity of case studies unavailable from any other single source
  • Responds to your desire for real-world lean office information

    Sample of Table of Contents:
    Part I: Focusing on the Customer
    Part II: Improving Flow
    Part III: Taking the Right Steps

    ISBN# 1-56327-316-0
    Author: Productivity Press Development Team
    Published: 2005
    Pages: 128
    Binding: Paperback

    Item# 70B7007

The Lean Office: Collected Practices and Cases

70B7007
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