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INTRODUCTION
Thank you for
visiting the ComplianceSigns.com website. Please take the time to review our
terms and conditions section. Please know, that by accessing, transmitting or
downloading information from this site, you agree to comply with and be bound by
these terms and conditions.
Although
ComplianceSigns.com has attempted to provide accurate information on this web
site as a service to you, the user, ComplianceSigns.com assumes no
responsibility for, and makes no representations with respect to the accuracy of
the information. ComplianceSigns.com reserves the right to add, modify or delete
any content from the web site, including the terms and conditions, at any time,
without prior notice.
Customer Service
If you have any questions about your order or about an item, please call us
during our regular business hours.
ORDERS
Orders are processed in order they are received. Normal processing can take
between 48 and 72 hours. Upon verification and approval of payment, you
merchandise will be shipped out as soon as possible. Shipping transit time is
dependent on the level of UPS service you select. Additionally, processing &
shipping times do not include non-business days (i.e., Saturdays, Sundays, &
holidays). IF YOUR ORDER IS ESPECIALLY URGENT, WE STRONGLY RECOMMEND CONTACTING
US DIRECTLY SO THAT WE MAY EXPEDITE SHIPPING.
ComplianceSigns.com has stringent policies when it comes to credit card
screening and is dedicated to protecting our customers from credit card fraud.
To protect the security of your credit card and help expedite your order, if
your order is shipping to an address that is not the same as the billing address
on your credit card, you may be asked to list the alternate address with your
credit card company.
You can call your
credit card company in advance and place an alternate address on file with your
credit card to speed up the processing time of your order. Simply call the 800
number on the back of your credit card and ask the agent to add the address to
the notes on your account. This note on your account authorizes purchases that
are delivered to a destination other than your billing address. Failure to do so
may delay the processing of your order.
Note:
Your receipt of an electronic or other form of order confirmation does not
signify our acceptance of your order, nor does it constitute confirmation of our
offer to sell. ComplianceSigns.com reserves the right at any time after receipt
of your order to accept or decline your order for any reason. We may require
additional verifications before accepting any order.
Order Security
ComplianceSigns.com site offers secure credit card payment through YourPay, a
premier gateway processing service.
We take
precautions to protect your information. When you submit sensitive information
via the website, your information is encrypted and transmitted and stored in a
secure way. Only authorized employees are granted access to personally
identifiable information. The computers/servers in which we store personally
identifiable information are kept in a secure environment.
Payments and Sales Tax
Payments can be
made by credit card via our online shopping cart service, telephone order,
email, or fax. We currently accept Visa, MasterCard, AMEX, and Discover. There
is no additional charge for credit card payments. Online Payments can be made
from the website. Contact our Customer Service Department for alternate payment
options.
Sales tax will
be applied to all transactions where the buyer's billing address and shipment
address are in the states of Illinois or Indiana.
No sales
tax is applied to purchases made from outside the states of ILLINOIS and INDIANA.
Sales tax will
not apply to items intended for resale. A buyer must provide adequate proof of
intent to resell purchase as well as an Illinois Seller's Permit to qualify for
a sales tax exemption.
Open Account terms of Net 10 days (some exceptions apply) are extended to firms
requesting an open account; subject to submittal of three trade references and a
bank reference. To expedite your first order while we establish your open
account status, please include payment with your order.
Payment is to be remitted within 10 days to:
ComplianceSigns.com
56 South Main Street
Chadwick, IL 61014
Attn: A/R Dept.
Next day Air and orders over $100 require call verification to your corporate
Accounts Payable Department for PO verification before production will begin.
It shall be in ComplianceSigns.com's discretion to accept or reject any PO
submittal.
ComplianceSigns.com reserves the right to cancel terms with any firm due to late
payment or process delays.
Orders are
processed in order they are received. Normal processing time is two business
days. If for some unforeseen reason, an item is no longer available or will be
backordered for an extended period of time, you will be notified immediately.
Upon verification and approval of payment, merchandise will be shipped out as
soon as possible. Shipping times represent the time it normally takes your
package to arrive from the day we actually send it out, not from the day you
submit your order. Processing and shipping times exclude Saturdays, Sundays, and
holidays.
IF YOUR ORDER IS
ESPECIALLY URGENT, WE STRONGLY RECOMMEND CONTACTING US DIRECTLY SO THAT WE MAY
EXPEDITE SHIPPING.
ComplianceSigns.com has stringent policies when it comes to credit card
screening and is dedicated to protecting our customers from credit card fraud.
To protect the security of your credit card and help expedite your order, if
your order is shipping to an address that is not the same as the billing address
on your credit card, you may be asked to list the alternate address with your
credit card company.
You can call your
credit card company in advance and place an alternate address on file with your
credit card to speed up the processing time of your order. Simply call the 800
number on the back of your credit card and ask the agent to add the address to
the notes on your account. This note on your account authorizes purchases that
are delivered to a destination other than your billing address. Failure to do so
may delay the processing of your order.
Note:
Your receipt of an electronic or other form of order confirmation does
not signify our acceptance of your order, nor does it constitute
confirmation of our offer to sell. ComplianceSigns.com reserves the
right at any time after receipt of your order to accept or decline your
order for any reason. We may require additional verifications before
accepting any order.
Shipment
ComplianceSigns.com uses UPS as its primary shipper. Transit time is dependent
on the level of UPS service selected on each order. ComplianceSigns.com is not
responsible for delays in shipping due to weather, mechanical failures,
typographical and/or transcribing errors, and others factors beyond our control.
IF YOUR ORDER IS ESPECIALLY URGENT, WE STRONGLY RECOMMEND CONTACTING US DIRECTLY
TO EXPEDITE SHIPPING.
Contact our
Customer Service Department if an alternate shipping carrier is required. For
larger items that ship via Common Carrier, ComplianceSigns.com will make assist
in shipping arrangements.
Damaged
or Lost Shipments
All
orders ship F.O.B. Chadwick, Illinois. All packages are insured when they leave
ComplianceSigns.com. If a package is damaged or lost in shipment, you should
inform the carrier. ComplianceSigns.com is not responsible for merchandise
damaged in shipping. Please call us to expedite replacement products, should
you require rapid response.
Order
Changes or Cancellations
You
may cancel your order for any reason, and receive a full refund provided your
order has not been shipped. If you want to cancel your order with us, please do
so quickly, most of our products are shipped within 3 to 5 business days. You
must receive a confirmation of your cancellation either over the phone and/or by
email for it to be "officially canceled".
If you need to
make changes to your order or shipping address please call our Customer Service
Department. Once an item has shipped, the terms of our Returns policy will take
effect.
RETURN POLICY
In order to offer the widest possible selection of signs, ComplianceSigns.com
manufactures most of its products after an order is received. At
ComplianceSigns.com, we want you to be satisfied with your purchasing
experience. If you need to make a change to your order after you have
received it, the following outlines our return / exchange policy:
Please email
sales@ComplianceSigns.com or call 800-578-1245 to
authorize any return or exchange. We cannot accept any return or exchange
without prior authorization.
We are only able
to honor return / exchange requests made within 30 days of the original
ship date. Custom signs cannot be returned or exchanged unless they are
damaged or defective.
Replacement:
If your signs /
labels arrive damaged, defective, or incomplete, please give us the opportunity
to replace them with new signs or labels at our cost. If we are unable to fix
the issue, we will refund your money (including shipping and return shipping)
promptly upon return of the affected product.
Exchanges:
We will exchange items purchased from us for products of equal value. You are
responsible for shipping costs on the new product and return shipping on the
existing product. If new products are sent before we receive your return, we
will issue credit for the returned product promptly upon receipt.
Returns:
We will issue credit for returned product promptly upon receipt. The returned
items must be in undamaged condition and suitable for resale. Shipping costs on
the original order will not be refunded, and you are responsible for return
shipping. Returns shipped “freight collect” cannot be accepted.
Please email
sales@ComplianceSIgns.com or call 800-578-1245 for questions and return
authorization.
All products are
warranted by ComplianceSigns.com to be free of defects in material or
workmanship, at the time of shipment. ComplianceSigns.com liability shall be
limited to replacement of the product, if it can be determined that the product
was defective at the time of shipment. Defective products, subject to the
inspection by ComplianceSigns.com, will be replaced or repaired on a no charge
basis. Damage caused by, accidents, or improper use, is the responsibility of
the Buyer. ComplianceSigns.com is not responsibly for misuse of the products,
or if the Buyer is unable to use the product.
This warranty is in lieu of any other warranty expressed or implied.
All shipping
costs related to returning the product to the Manufacturer for inspection will
be prepaid by the buyer. Shipping costs will be reimbursed if parts are
determined to be defective. Shipping non-defective parts back to the Buyer will
be paid by the Buyer. All expenses, losses in revenue, and labor charges arising
or originating from the failure of defective parts will be borne by the Buyer.
The requirements
for sign content are determined by intended use and by applicable regulation.
BUYER is responsible for determining the appropriate content for a sign.
ComplianceSigns.com makes no warranty or representation of suitability of a sign
for any specific application. |
