1-800-578-1245 Email support at ComplianceSigns.com

ComplianceSigns: Terms and Conditions

INTRODUCTION
Thank you for visiting the ComplianceSigns.com website. Please take the time to review our terms and conditions section. Please know, that by accessing, transmitting or downloading information from this site, you agree to comply with and be bound by these terms and conditions.

Although ComplianceSigns.com has attempted to provide accurate information on this web site as a service to you, the user, ComplianceSigns.com assumes no responsibility for, and makes no representations with respect to the accuracy of the information. ComplianceSigns.com reserves the right to add, modify or delete any content from the web site, including the terms and conditions, at any time, without prior notice.

Customer Service

If you have any questions about your order or about an item, please call us during our regular business hours.


ORDERS

Orders are processed in order they are received. Normal processing can take between 48 and 72 hours. Upon verification and approval of payment, you merchandise will be shipped out as soon as possible. Shipping transit time is dependent on the level of service you select.  Additionally, processing & shipping times do not include non-business days (i.e., Saturdays, Sundays, & holidays). IF YOUR ORDER IS ESPECIALLY URGENT, WE STRONGLY RECOMMEND CONTACTING US DIRECTLY SO THAT WE MAY EXPEDITE SHIPPING.

Objectionable Content
ComplianceSigns, Inc. is a family owned business with family values. As such, we have set certain thresholds for the content we sell on our website - and that we ask our employees to produce. We will not produce materials that:

- Include hate speech or racial or ethnic slurs
- Directly insult the USA
- Are abusive, harassing, obscene or libelous
- Encourage violence or illegal activities
- Are pornographic or exploit children
- Infringe or violate any party's patent, trademark, copyright or other proprietary right

We reserve the right to contact you if you submit a custom sign that we feel includes objectionable material. We will either jointly modify the content or we will promptly refund your money and cancel the order. We also reserve the right to act on objectionable material submitted to us.

Credit Card Screening
ComplianceSigns.com has stringent policies when it comes to credit card screening and is dedicated to protecting our customers from credit card fraud. To protect the security of your credit card and help expedite your order, if your order is shipping to an address that is not the same as the billing address on your credit card, you may be asked to list the alternate address with your credit card company.

You can call your credit card company in advance and place an alternate address on file with your credit card to speed up the processing time of your order. Simply call the 800 number on the back of your credit card and ask the agent to add the address to the notes on your account. This note on your account authorizes purchases that are delivered to a destination other than your billing address. Failure to do so may delay the processing of your order.

Note:   Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  ComplianceSigns.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications before accepting any order.

Order Security
ComplianceSigns.com site offers secure credit card payment through FirstData, a premier gateway processing service.  We take precautions to protect your information. When you submit sensitive information via the website, your information is encrypted and transmitted and stored in a secure way.  Only authorized employees are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Payments and Sales Tax

Payments can be made by credit card via our online shopping cart service, telephone order, email, or fax. We currently accept Visa, MasterCard, AMEX, and Discover. There is no additional charge for credit card payments.   Online Payments can be made from the website.  Contact our Customer Service Department for alternate payment options.

Sales tax will be applied to all transactions where the buyer's billing address and shipment address are in the states of Illinois or Indiana.


No sales tax is applied to purchases made from outside the states of ILLINOIS and INDIANA.


Sales tax will not apply to items intended for resale. A buyer must provide adequate proof of intent to resell purchase as well as an Illinois Seller's Permit to qualify for a sales tax exemption.



PURCHASE ORDERS

Open Account terms of Net 10 days (some exceptions apply) are extended to firms requesting an open account; subject to submittal of three trade references and a bank reference. To expedite your first order while we establish your open account status, please include payment with your order.  Payment is to be remitted within 10 days to:

ComplianceSigns.com
56 South Main Street
Chadwick, IL 61014
Attn:  A/R Dept.

Next day Air and orders over $100 require call verification to your corporate Accounts Payable Department for PO verification before production will begin.   It shall be in ComplianceSigns.com's discretion to accept or reject any PO submittal.

As a condition for the extension of credit, customer agrees ComplianceSigns, Inc. may request and evaluate financial information from third parties.  ComplianceSigns.com reserves the right to report customer payment history, including delinquencies, to credit agencies and discontinue the extension of credit with any firm due to late payment or changes in business conditions.

ComplianceSigns.com reserves the right to cancel terms with any firm due to late payment or process delays.


FULFILLMENT

Orders are processed in order they are received. Normal processing time is two business days. If for some unforeseen reason, an item is no longer available or will be backordered for an extended period of time, you will be notified immediately.  Upon verification and approval of payment, merchandise will be shipped out as soon as possible. Shipping times represent the time it normally takes your package to arrive from the day we actually send it out, not from the day you submit your order. Processing and shipping times exclude Saturdays, Sundays, and holidays. 

IF YOUR ORDER IS ESPECIALLY URGENT, WE STRONGLY RECOMMEND CONTACTING US DIRECTLY SO THAT WE MAY EXPEDITE SHIPPING.

ComplianceSigns.com has stringent policies when it comes to credit card screening and is dedicated to protecting our customers from credit card fraud. To protect the security of your credit card and help expedite your order, if your order is shipping to an address that is not the same as the billing address on your credit card, you may be asked to list the alternate address with your credit card company.

You can call your credit card company in advance and place an alternate address on file with your credit card to speed up the processing time of your order. Simply call the 800 number on the back of your credit card and ask the agent to add the address to the notes on your account. This note on your account authorizes purchases that are delivered to a destination other than your billing address. Failure to do so may delay the processing of your order.


Note:
   Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  ComplianceSigns.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications before accepting any order.

Shipment
ComplianceSigns.com uses FedEx as its primary shipper.  Transit time is dependent on the level of service selected on each order. ComplianceSigns.com is not responsible for delays in shipping due to weather, mechanical failures, typographical and/or transcribing errors, and others factors beyond our control.

IF YOUR ORDER IS ESPECIALLY URGENT, WE STRONGLY RECOMMEND CONTACTING US DIRECTLY TO EXPEDITE SHIPPING.

Contact our Customer Service Department if an alternate shipping carrier is required.  For larger items that ship via Common Carrier, ComplianceSigns.com will make assist in shipping arrangements.

 

International Shipment
We've partnered with a trusted third-party company, GlobalShopex to fulfill orders for our international customers. Items will automatically be transferred to the GlobalShopex cart. You may pay with international credit cards, PayPal or bank wire transfers. GlobalShopex will process your payment and guarantee delivery. Once your order is complete, all customer service inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786)314-7144.
 

Damaged or Lost Shipments
All orders ship F.O.B. Chadwick, Illinois. All packages are insured when they leave ComplianceSigns.com. If a package is damaged or lost in shipment, you should inform the carrier.  ComplianceSigns.com is not responsible for merchandise damaged in shipping.  Please call us to expedite replacement products, should you require rapid response.

Order Changes or Cancellations
You may cancel your order for any reason, and receive a full refund provided your order has not been shipped. If you want to cancel your order with us, please do so quickly, most of our products are shipped within 3 to 5 business days. You must receive a confirmation of your cancellation either over the phone and/or by email for it to be "officially canceled".

If you need to make changes to your order or shipping address please call our Customer Service Department.  Once an item has shipped, the terms of our Returns policy will take effect.



RETURN POLICY

In order to offer the widest possible selection of signs, ComplianceSigns.com manufactures most of its products after an order is received.  We want you to be satisfied with your purchasing experience.  If you need to make a change to your order after you have received it, please review the following return / exchange policies:

  • We cannot accept any return or exchange without prior authorization.
  • We can only honor return / exchange requests made within 30 days of the original ship date.
  • Custom signs cannot be returned or exchanged unless they are damaged or defective.

Replacement: If your signs / labels arrive damaged, defective, or incomplete, please give us the opportunity to replace them with new signs or labels at our cost. If we are unable to fix the issue, we will refund your money (including shipping and return shipping) promptly upon return of the affected product.
 

Exchanges: We will exchange items purchased from us for products of equal value. You are responsible for shipping costs on the new product and return shipping on the existing product. If new products are sent before we receive your return, we will issue credit for the returned product promptly upon receipt.


Returns:
We will issue credit for returned product promptly upon receipt. The returned items must be in undamaged condition and suitable for resale. Shipping costs on the original order will not be refunded, and you are responsible for return shipping. Returns shipped “freight collect” cannot be accepted.

 

Please contact the appropriate customer service team for questions and return authorization:

Customers in the U.S., Canada and Puerto Rico:
Email sales@ComplianceSigns.com or call 800-578-1245 to authorize any return or exchange.

Customers in all other countries:
We will make every effort to apply these policies to your return, replacement or exchange request. Please understand that international orders require somewhat different handling, and different policies may be necessary. All customer service inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786)314-7144.

 

WARRANTY

All products are warranted by ComplianceSigns.com to be free of defects in material or workmanship, at the time of shipment.  ComplianceSigns.com liability shall be limited to replacement of the product, if it can be determined that the product was defective at the time of shipment.  Defective products, subject to the inspection by ComplianceSigns.com, will be replaced or repaired on a no charge basis. Damage caused by, accidents, or improper use, is the responsibility of the Buyer.  ComplianceSigns.com is not responsibly for misuse of the products, or if the Buyer is unable to use the product. This warranty is in lieu of any other warranty expressed or implied.

All shipping costs related to returning the product to the Manufacturer for inspection will be prepaid by the buyer. Shipping costs will be reimbursed if parts are determined to be defective. Shipping non-defective parts back to the Buyer will be paid by the Buyer. All expenses, losses in revenue, and labor charges arising or originating from the failure of defective parts will be borne by the Buyer.

The requirements for sign content are determined by intended use and by applicable regulation.  BUYER is responsible for determining the appropriate content for a sign.  ComplianceSigns.com makes no warranty or representation of suitability of a sign for any specific application.

 

Review our Privacy Policy here.

Learn about our Site Security here.

Review our Shipping & Return Information.

Download our Resource Guide (pdf).

Investigate Reseller Opportunities (pdf).