Shipping and Return Information:
This page answers common questions about ComplianceSigns.com® shipping and return policies, including international shipments. If you have any additional questions, please contact us for assistance.
In order to offer the widest possible selection of signs, ComplianceSigns.com manufactures most of its products after an order is received. We want you to be satisfied with your purchasing experience. If you need to make a change to your order after you have received it, please review the following return / exchange policies:
- - We cannot accept any return or exchange without prior authorization.
- - We can only honor return / exchange requests made within 30 days of the original ship date.
- - Custom signs cannot be returned or exchanged unless they are damaged or defective.
Replacement: If your signs / labels arrive damaged, defective, or incomplete, please give us the opportunity to replace them with new signs or labels at our cost. If we are unable to fix the issue, we will refund your money (including shipping and return shipping) promptly upon return of the affected product.
Exchanges: We will exchange items purchased from us for products of equal value. You are responsible for shipping costs on the new product and return shipping on the existing product. If new products are sent before we receive your return, we will issue credit for the returned product promptly upon receipt.
Returns: We will issue credit for returned product promptly upon receipt. The returned items must be in undamaged condition and suitable for resale. Shipping costs on the original order will not be refunded, and you are responsible for return shipping. Returns shipped “freight collect” cannot be accepted.
Please contact our customer service team for questions and return authorization:
Email [email protected] or call 800-578-1245 to authorize any return or exchange.
U.S. SHIPPING INFORMATION
How much will it cost to ship my order?
That depends on your order value, shipping method and location. Shipping rates for your order will be shown in the cart before you check out.
- You can use your own shipping account. There is a $3.00 verification fee per order.
- Shipments outside the continental U.S. require additional shipping charges (see below).
How long does shipping take?
Shipping transit time depends on the level of service you select. Processing and shipping times don’t include non-business days (i.e., Saturdays, Sundays, & holidays). If your order is especially urgent, we strongly recommend contacting us directly so we can expedite manufacturing and shipping.
Typical Order Processing and Delivery Times by Shipping Method:
- STANDARD: 5-7 business days from receipt of order
- Two-Day: 3-5 business days from order receipt
- OVERNIGHT: 1-2 business days from receipt of order
Can I use my own shipping account?
Sure. Just click that option as you place your order and enter the account information when asked. We charge a $3.00 verification fee for this service.
Does Saturday count as a shipping day?
No, shipping times don’t include non-business days (i.e., Saturdays, Sundays, & holidays). If your order is especially urgent, we strongly recommend contacting us directly so we can expedite processing and shipping.
I need my order shipped to a different location than my billing address. Do I need to call you to set this up?
Not at all. Just complete the separate Shipping Address section during the checkout process.
I need my order divided and shipped to multiple locations. Is that a problem?
No, but additional shipping charges may apply. You’ll need to place your order through a customer service rep at (800) 578-1245 or [email protected]
Can you ship to a P.O. Box?
No, we use shipping services that require a physical address.
Does it cost extra to ship to Alaska or Hawaii?
Yes. Shipping to these areas requires additional fees. Contact customer service for a quote at (800) 578-1245 or [email protected]
Do you ship outside the U.S.?
Yes. Shipping to other countries requires additional fees. Contact customer service for a quote at (800) 578-1245 or [email protected]
INTERNATIONAL SHIPPING INFORMATION
Shipping to other countries does require additional fees. You can contact customer service for a quote at (800) 578-1245 or [email protected]
Contact us: Monday - Friday
- (800) 578-1245
- (8 a.m. to 6 p.m. Eastern Time)
- (800) 578-1246
- (Available 24 hours/day, Every Day)